30-day returns, refunds & order issues

Research-use notice

Prestige Peptides supplies materials solely for lawful, qualified in-vitro laboratory research. Products are not intended for human or animal consumption or administration, therapeutic, diagnostic, clinical, veterinary, personal, food, cosmetic, resale, or export use.

Nothing in this policy limits rights or remedies that cannot legally be limited.

30-day return policy

We accept returns of new, unopened products in their original sealed packaging within 30 days of delivery, for any reason. Returns are sent back by mail with a prepaid return shipping label that we provide at no cost to you, and we never charge restocking fees. Because research materials require controlled handling and chain-of-custody protection, products that have been opened, used, or removed from their original sealed packaging cannot be returned, restocked, or resold.

Approved returns are refunded to the original payment method within 7 days after the returned item arrives and its sealed condition is confirmed. Store credit is issued only when accepted by the customer.

Order cancellations

Contact Order Support as soon as possible. A cancellation may be approved only while the order has not been processed, packed, assigned to fulfillment, or shipped.

We may hold or cancel an order before shipment for inventory, payment verification, fraud prevention, address verification, shipping restrictions, compliance review, or applicable law. If payment was collected for a cancelled order, an approved refund is returned to the original payment method.

Issues eligible for review

A refund, replacement, partial refund, or customer-approved store credit may be considered when review confirms one of the following:

• The wrong item was shipped.
• An item is missing and the shortage is consistent with fulfillment records.
• An item or shipping package arrived damaged, leaking, or visibly tampered with in transit.
• A duplicate payment or merchant-side billing or processing error is confirmed.
• The delivered item materially differs from the item identified on the order record.
• We could not ship the merchandise within the stated handling period and the customer did not agree to the delay.

The appropriate remedy is determined after review of the order, fulfillment, carrier, product-condition, photograph, and payment records.

Reporting window & evidence

Report damage, missing or incorrect items, tampering, leakage, or delivery-condition concerns as soon as discovered and no later than 7 calendar days after carrier delivery confirmation. A delayed report may be declined when it prevents a reliable investigation.

Report a shipment that has not arrived after the estimated window passes or when tracking has stopped updating for 7 business days. Report billing errors promptly after discovery.

Include with the first request

• Order number, full name, and email address used for the order.
• A concise description of what occurred.
• Clear photographs of the item, label, and visible issue.
• Photographs of the outer package, packing material, and shipping label.
• Any carrier damage notice, delivery exception, or relevant tracking record.

How to start a return

Contact Order Support with your order number to start a return. We will email you a prepaid return shipping label and packing instructions. Please do not mail any product before receiving your return label and instructions, so the return can be tracked and credited correctly.

Return shipping is free on all approved returns. The prepaid label is provided at no cost and no restocking fee applies. Refunds are issued within 7 days of the return arriving back to us.

Items that cannot be returned

Except when required by law or when review confirms a merchant-side error, the following are not eligible for return:

• Opened, used, altered, relabeled, repackaged, tampered, contaminated, or mishandled products.
• Products stored improperly after delivery or mailed back without a return authorization.
• Products returned more than 30 days after delivery.
• A product claimed to be unsuitable for a use outside the permitted research-use terms.
• A carrier delay by itself after an order has shipped.
• An incorrect, incomplete, inaccessible, or undeliverable address supplied by the customer.
• Failed delivery caused by refusal, customer inaction, or failure to complete an applicable signature or delivery requirement.

Shipping & delivery issues

Delivery dates are estimates rather than guarantees. A carrier delay does not automatically qualify an order for cancellation, refund, replacement, or store credit.

If tracking shows delivered but the package cannot be located, check the delivery area, mailroom, parcel locker, household members, neighbors, and the carrier. Confirmed-delivery claims are reviewed individually; carrier handoff is not used as a blanket reason to reject every legitimate claim.

If a package is returned because of an incorrect address, failed delivery, refusal, or customer inaction, we may offer reshipment at the customer's cost or refund the eligible product amount less non-refundable shipping and handling, depending on the circumstances and applicable law.

Approved remedies

After review, the remedy appropriate to the verified issue may be:

• A replacement shipment.
• A refund to the original payment method.
• A partial refund.
• Store credit, when accepted by the customer.
• Cancellation before shipment.

Approved refunds are submitted to the original payment method within 7 days after an authorized return is received and inspected, or after the review of a qualifying issue is complete.

Payment disputes

Contact Order Support before initiating a chargeback so the order, delivery, or billing record can be reviewed. Fraudulent or bad-faith disputes may result in account restrictions and submission of relevant records to the payment processor. This does not restrict a lawful dispute right.